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Shop Policies

-Orders are dispatched 2 to 3 times a week. ⁣
-All UK orders are posted 1st class signed as standard or via next day guaranteed by 1pm next day.
​-For the rest of the world parcels are sent via Royal Mail International standard or Royal mail international Tracked. Delivery can take up to 14 working days. ⁣
-If you require a faster delivery service, please get in contact and we can chat about which delivery method would be best for you.

*Due to the current worldwide pandemic, there may be possible delays to postal services delivering your order. Please take this into account when waiting for your order to be delivered as delivery dates cannot be guaranteed.


Custom charges and taxes⁣⁣
⁣All orders are sent DAP meaning that you the buyer are responsible for paying any customs/taxes that may be applied depending on your country’s rules and regulations. Unfortunately, with the UK leaving the EU this means that all EU countries may now be subject to pay customs/taxes on items from the UK. In order to get an idea of how much this may be, we recommend getting in contact with your local customs office who can better advise you.

-Due to hygiene reasons earrings and hair accessories can't be returned. Gift vouchers and personalised/custom orders are also non-refundable.⁣
-If you receive your order and you are unhappy with it or think there is something wrong with it, please get in contact quoting your order number and reason for returning within 14 days of the original purchase*⁣
- We recommend you use a tracked postage service to post items back to us, as bloma will not except responsibility for any items lost in transit. ⁣
-All items must be returned in their original condition and packaging.⁣
-Please note that original shipping charges are non-refundable.⁣
-All items marked in the SALE are non-refundable.⁣

Fraudulent Payments⁣

-All transactions are subject to Shopify's fraud analysis software.⁣
-Shopify's fraud analysis provides indicators for each order and allow us to investigate orders that may be fraudulent. The indicators can include information such as: 

  • whether the credit card used for the order passes AVS checks⁣
  • whether the customer provided the correct CVV code⁣
  • details about the IP address used to place the order⁣
  • whether the customer tried to use more than one credit card.⁣

-The fraud analysis software gives us a rating for each transaction as being low, medium or high risk of being fraudulent. ⁣⁣

-It is our policy to cancel all orders deemed high risk by Shopify's fraud analysis software.